At FRONTTREND ADVERTISING, we are committed to delivering high-quality creative and advertising solutions. Our refund policy is designed to ensure fairness while maintaining the integrity of our custom and service-based offerings.
1. General Policy
Due to the nature of our services — which involve personalized creative work, strategy planning, and production — all payments are generally non-refundable once a project has begun or deliverables have been initiated.
2. Eligible Refund Cases
Refunds may be considered only under the following conditions:
- Duplicate Payment: If you were accidentally charged more than once for the same service.
- Service Not Rendered: If payment was made but no service was initiated or delivered within the agreed timeline, and no communication was received from our team.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after project initiation
- Delays caused by the client (e.g., lack of required content, feedback, or approvals)
- Dissatisfaction with design or strategy after multiple revisions already agreed upon
- Custom-printed or produced promotional materials (e.g., T-shirts, banners, signage, etc.)
4. Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Submit your request within 5 business days of the issue.
- Email us at [email protected] with:
- Full name and contact details
- Payment proof or invoice number
- Reason for the refund request
We will respond within 3–5 business days to review and resolve your request.
5. Dispute Resolution
We aim to resolve all issues amicably. If you’re unhappy with any aspect of our service, please reach out to us — we’re here to help.